Kylas Refund Policy
The subscription policy at Kylas stipulates that all subscription fees are non-cancellable and non-refundable, except in the event of a verified breach of service terms by Kylas.
In cases of breach, the customer must issue a formal notice, allowing Kylas a 30-day period to address the issue. If the breach remains unresolved beyond this period, the customer may be eligible for a prorated refund for the unused portion of the subscription, excluding the notice period.
For customers on automated billing cycles, such as monthly, quarterly, or annually, it is crucial to communicate cancellation intentions prior to the renewal date to avoid being charged. The automated renewal process initiates payments once the renewal period begins, and any cancellation requests submitted after this renewal charge is processed will not qualify for a refund. It is essential to provide a clear written notice via email to halt further renewals or charges.
Moreover, refunds will not be granted for any partial cancellations, mid-term changes, or any requests made after the renewal process is complete.
Customers seeking a refund must ensure that all relevant conditions are met and are encouraged to refer to the full terms of service or contact the Kylas support team for additional clarifications.
